How can I cancel my order?
You will not be able to cancel the order from your end. You have to share the order number and cancellation reason through Call and we will cancel the order.
Will I recevie any confirmation after placing any order?
Upon placing the order, you will receive a text message and an email with your order number, and a call for the verification of the Order.
What should I do if I miss the order confirmation call?
We will attempt twice to confirm your order and if you miss the call then you can contact our Call Center, Facebook Message or Live Chat to confirm the order. If your order is already canceled then you have to place a new order form your end.
Are there any hidden costs or charges if I order from signature.com.bd?
No. You only pay what you see. However, if you choose home delivery then you shall have to pay an additional charge for the delivery. And if you also request Installation or fitting of the ordered product, then such shall carry a small installation or fitting charge.
How can I change or add new address after placing the order?
If you want to change your address after the order placement, you have to share the order number and updated address information through our Call Center or Facebook Message.
If I miss the delivery then what can I do?
If you cannot receive the delivery on time then the product will be returned back to us. Then we will again send the product if you want to take it.
Can I get home delivery outside Dhaka?
You will get the home delivery facility in the city areas. If it is an urban area then you need to collect the product from the pickup point. If courier service has coverage in your area they might try to deliver it to your nearest location.
What is the delivery time?
The estimated time of delivery for Order inside Dhaka city up to 1 Working days & for outside Dhaka up to 2 working days.
Note:
- Any order placed after 11 am will be considered as order of next business day, not on the same day.
- Business Day: Saturday to Thursday except for public holidays.
- Delivery might be delayed due to the unavailability of the product or delay from the 3rd Party Delivery Service.
Can I change the delivery address after placing the order?
You can change the shipping address if the order is not out for delivery yet. If the order is already out for delivery and you want to change the shipping address, then it will be returned to us and then we can change the shipping address.
Can I receive delivery from your pickup point?
We do not have any pickup point. We provide home deliveries inside Dhaka metro through our own delivery riders and provide home delivery/pickup point delivery through courier service.
How can I get delivery outside Dhaka?
We are providing delivery outside Dhaka through courier service. Currently, we are using Steadfast courier. They are providing home delivery within their coverage area. They provide pickup point delivery where their coverage is not available.
Is My Account Information Secure?
All your information is 100% safe and secure on our website, also the payment processing is highly encrypted providing further protection to our information database.
How can I change the password of my account?
Go to My Account -> Account Details. From there you can change your password
How can I change my address of my account?
From My Account -> Address you can change your default billing address.